Return Policy
At The Cake Daddy, we take immense pride in delivering freshly baked, customized cakes crafted with care and dedication. We strive to ensure that your order reaches you in perfect condition. However, we understand that sometimes situations beyond our control can occur. Please read our return policy carefully before placing your order:
1. Returns for Damaged Cakes: We offer refunds or replacements only for cakes that arrive damaged. To qualify for a return, you must follow these steps:
- Contact Us: Notify us of the damage within 24 hours of receiving your order. Please send an email to [email address] with the subject line “Damaged Cake Return – Order #[Your Order Number].”
- Provide Images: Attach clear images of the damaged cake to your email. These images are crucial for processing your return.
- Report Number: We will provide you with a report number to be used for the return process. This number can be obtained by contacting our courier service.
- Return Request Approval: Once we receive your email and the necessary images, we will assess the damage. If your request is approved, we will guide you on the return process, including the courier service details.
2. Non-Returnable Items: We do not accept returns or refunds based on taste preferences. Our cakes are made to order, and taste is subjective, varying from person to person.
3. Refund Process: If your return is approved, we will initiate a refund to your original method of payment within [number] days after receiving the returned item. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
4. Contact Us: If you have any questions about our return policy or need assistance with a return, please contact our customer service team at info@thecakedaddy.co.uk. We are here to help and ensure your experience with The Cake Daddy is delightful from start to finish.
Thank you for choosing The Cake Daddy. We appreciate your trust in our craftsmanship, and we are committed to making every celebration special with our delectable creations.
Contact Us
- Head Office
Profolk Bank Chambers, Market Place, Stockport, United Kingdom, SK1 1AR - info@thecakedaddy.co.uk
- +44 7884 426195